Frequently Asked Questions
Everyone loves FREE SHIPPING! We offer free standard ground shipping for all customers in the U.S. If you should choose Free Shipping at checkout, please note that your package will not included insurance. If you have had issues in the past with lost or stolen packages, we recommend choosing another shipping option that includes insurance.
Do You Ship Internationally?
Yes! We ship nearly everywhere! We have a flat rate shipping charge for international orders. Please see our Shipping Policy for details.
How Do I Use A Gift Card?
The gift card is used in the same place as the discount codes. You are able to use multiple gift cards to complete your purchase.
Will My Order Be Taxed?
We charge local sales tax ONLY in the state of Texas. If for any reason, you are charged taxes on your order and you are not ordering from within the state of Texas or shipping to Texas, please inform us immediately.
The Item I Recently Purchased Just Went On Sale. Can I Get Reimbursed For The Difference?
Sales can happen at any time, with or without notice, and are not subject to reimbursement on any previous orders.
Why Was My Order Canceled?
We retain the right to cancel and refund any order at any given time. Orders could be canceled due to the following; incorrect pricing, item unavailability owe detect fraud, or any indication of fraud.
I Have Questions About The Rewards Program.
Please view this page regarding those questions: HEA REWARDS
I Bought An Item During A Sale Promotion. Can I Return It?
All Sales during any Sale Promotion is FINAL and can NOT be returned. No exceptions. Please see our Return Policy.